Your order will leave our brand partners warehouse 1-3 business days after it is purchased. Once the order has been shipped, your rug should arrive in 3-5 business days.
How do I properly receive an oversized rug?
Before delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" at the end of your driveway. Some drivers are willing to do more, but to be safe, if you require assistance getting the rug inside your home, please arrange for it prior to the arrival of the item. Carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If packaging shows visible signs of damage, open your item immediately to check its contents. If possible, ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance.
FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment. If you discover concealed loss or damage, report it to the freight carrier immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.
REQUESTING AN INSPECTION: After delivery, contact your local freight carrier's service center or freight carrier's customer service department to help you determine if an inspection and formal written report will be required. Occasionally the freight carrier may not have an inspector examine the damaged freight. Instead the freight carrier may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim. Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Homestitch immediately and we will process a replacement order for you and handle all of the dealings with the freight company. Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
I have not received parts of my order. How can I check on the status of my outstanding items?
If you ordered multiple items on Homestitch, there is a good chance you selected items coming from different brand partners. You should have received an individual tracking number for each item which you can use to monitor the status of your full order. If you believe that your item has been lost or it has not been delivered within the shipping window stated, please reach out to our customer service team at support@homestitch.com or give us a call at 18452348728.
What are the shipping costs?
Shipping is totally free!
How will my item ship?
We ship packages with UPS or FedEx ground service. Oversized items that are too large or heavy to ship with ground couriers will be shipped via one of the following: UPS Freight, XPO Logistics, or R + L Freight. An "oversized" item is any area rug that is 9' x 12' or larger.
My item shipped Freight. How do I track it?
When your items ship, a bill of lading or PRO number will be provided.
To track a UPS Freight shipment, click here.
To track an R + L Carriers shipment, click here.
To track an XPO Logistics shipment, click here. Select "less-than-truckload" in order to check your shipment status.
You will be contacted by the Freight carrier to schedule a delivery appointment. Items will be delivered curb side of the address. Please carefully inspect your order upon delivery to ensure the merchandise is not damaged. If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a precise description of the damage on both your copy and the carrier's copy of the delivery receipt. If you feel like the merchandise is damaged beyond repair, please refuse delivery and contact us as soon as possible to report the damage.
Can I ship items from one order to multiple locations?
At this time, you cannot ship specific items from one order to different locations. Please place an order for each shipping address.
Never received your order? Let us know.
If you have not received your order and think it should have arrived already please let us know and we will help resolve the issue.
Do you ship to APO or P.O. boxes?
No. Our shipping couriers only deliver to street addresses.